REFUND AND RETURNS POLICY

At TONOAC, customer satisfaction is our top priority. We offer a hassle-free return and refund process for all eligible products.

Return Eligibility
You may return an item within 30 days of receipt, provided the item is in its original condition with all packaging, tags, and manuals intact. Watches must be unworn, unused, and in resellable condition.

How to Return an Item
To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to send the item back. You are responsible for the return shipping costs unless the return is due to an error on our part.

Refund Process
Once we receive and inspect your returned item, we will process your refund to the original method of payment. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.

Non-Refundable Items
Items that are customized, engraved, or special-ordered are not eligible for returns or refunds unless defective. Watches that have been worn or damaged are also not eligible for return.

Exchanges
If you would like to exchange an item for a different model, size, or color, please contact customer service to arrange for an exchange. If the new item costs more, you will need to pay the difference.

By purchasing from TONOAC, you agree to this Return and Refund Policy.

LAST REVISED: NOVEMBER 16, 2024